Frequently Asked Questions

About Us

How can you reach one of our team members?

Have you reviewed our frequently asked questions and still need answers? Please feel free to reach out to our dedicated customer care team by email, or for immediate assistance, please give us a call during business hours.

What are Lab Alley’s business hours?

Our business hours are Monday through Friday, from 8 a.m. to 6 p.m. CST.

What is our company’s story?

Founded in 2013 by e-commerce entrepreneurs Fred Elabed and Holly Elabed, we have grown into a thriving family-owned and operated e-commerce business headquartered in the heart of Austin, Texas. It is our goal to provide the raw materials and essential chemicals our customers need and use every day by adopting the Amazon business model: a robust online experience, an easy ordering process, reliable stock, fast shipping, and awesome customer service.

How do we give back?

We are partnering with Ecodrive to support a reforestation project in Kenya. As part of our commitment to sustainability and environmental responsibility, we currently plant a tree in Kwale County, Kenya, for every order placed.

By partnering with this organization, we at Lab Alley can ensure that our contributions go directly toward supporting local communities and promoting the health of the planet. Through this project, we can stabilize coastlines to act as a line of defense against tropical storms, revitalize the local aquatic ecosystem, and provide multiple sources of income to the surrounding locals.

What makes Lab Alley stand out?

We are a certified woman-owned small business with a few achievements on our roster. The certifications we currently hold are SBA, WOSB, WBENC, Women’s Business Council, and Statewide HUB.

In addition to these certifications, we have also made Inc. 5000 not just once or twice, but three times. We are looking forward to our fourth year in 2024!